Title: "Avoiding Workplace Violence: Peacekeeping Strategies"
Course Description:
In this highly interactive and thought-provoking presentation, one of the most explosive workplace issues is examined. In addition to examining the profiles of potentially violent employees, participants will explore proven methods for coping with anger and disagreements and de-escalating crises before they become violent.
Course Objectives:
1. To examine facts, statistics and examples concerning violence in the workplace, with a view to recognizing potentially violent employees before they "explode".
2. To develop coping and de-escalation strategies for dealing with angry co-workers and clients.
3. To learn how to state complaints and resolve issues in a manner that minimizes the chances of escalation to crisis.
Target Audience:
All employees
Time:
9:00 A.M. to 4:30 P.M.
Audiovisual Requirements: 1. Overhead projector & screen 2. Flipchart & markers 3. Television & VCR
