Title: "Communication & Listening Skills"
Course Description:
Of all the skills that may be developed, none are more important than the ability to communicate, in general, and listen, in particular. Participants will learn how to communicate effectively with co-workers, in this interactive class. They will learn how to use "active" listening skills to make sure that the message sent is, in fact, equal to the message received by others.
Course Objectives:
1. To examine the impact of individual "filters" on the communication process.
2. To compare the advantages and disadvantages of one-way and two-way communication.
3. To learn how to develop and improve "active" listening skills.
4. To avoid assumptions that can lead to miscommunication both orally and in writing.
5. To explore the impact of nonverbal messages on the communication process.
6. To learn how to use effective communication and listening skills to build consensus.
Target Audience:
All employees that would benefit from improvement in their ability to listen and communicate.
Time:
9:00 A.M. to 4:30 P.M.
Audiovisual Requirements: 1. Overhead projector & screen 2. Flipchart & markers 3. Television & VCR
